Sanela Mikulic
Tromsø,54
Summary
I am a multilingual person, I like to work in tourism industry -hotels especially ,travel agencies and positions that are related to tourism, foreign
languages.
I have experience working in hotels, tourism as
receptionist I was born in Bosnia and
Herzegovina in a town called Banja Luka where I grew up with my family , later on i moved and lived also in Croatia in Split it was a nice opportunity to work in tourism on the
coast since Croatia is extremely popular summer destination so i had experience working in
tourism i Croatia - Split , I am living in Tromso for three
years now . I have a residence status
in Norway and a resident card as well,National ID,
bank account .
Overview
2025
2025
years of professional experience
Work History
RECEPTIONIST FORTUNA HOTEL
Fortuna Hotel
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Collected payments, processed transactions and updated relevant records.
- Check in/ out
Receptionist
Scandic Grand Tromso
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- I'm currently working at Scandic Grand,
position -Receptionist full-time 100% ,I am
currently employed here .
I am working first and second shifts. - I know how to work in Scorpio and Opera Cloud systems, good computer skills,
managing emails , phone calls, checking reservations/ no shows, gift cards, working with Expedia , Booking, Hotel Beds and other travel agencies, sending faktura to companies, check in/out.
This is my first job that I got when we
moved in, a nice experience where I meet a
lot of people every day, and I work daily with
various departments in this hotel. I've
learned a lot of Norwegian every day
working with colleagues and guests.
TRAVEL AGENT
Travel agency Gajeta
01.2021 - 10.2021
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
- Created promotional materials to increase visibility and attract larger market share.
FRONT DESK RECEPTIONIST
Hotel Queen Mary -Metropole
01.2019 - 03.2020
- Worked on position : Front desk receptionist, tasks and duties : Welcoming guests, communicating with guests by phone, email, social media, answering reviews
- Working on hotel reservation system Rentli, working through Booking, Expedia, Hotel Beds
- Billing, computer work, invoicing, guest support, cash and card payments
- Selling excursions, transfers to our guests, dynamic work which requires extreme communicativeness and kindness qualities that I possess
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Two Years Education At Filology Novi Sad -
University of Filology Novi Sad
High School Diploma -
Gimnazija
Bosnia And Herzegovina05-2007
Skills
- Multilingual
- Microsoft office package
- Teamwork
- Communication skills
- Customer service
- Guest support
- Professional demeanor
- Organization skills
- Customer/Client relations
- Opera Cloud
- Rentli hotel system
- Scorpio system
Languages
English
Beginner
A1
Spanish
Beginner
A1
French
Beginner
A1
Italian
Beginner
A1
Norwegian
Beginner
A1
Bosnian
Beginner
A1
Croatian
Beginner
A1
Hobbies and Interests
- Sports
- Swimming
- Running
- Gym
- Healthy Lifestyle
- Movies and Cinema
- Travel
- Reading Books
- Learning New Languages and Cultures
Personal Information
- Date of Birth: 09/07/88
- Nationality: Bosnia and Herzegovina
- Marital Status: Married
Timeline
Receptionist
Scandic Grand Tromso
06.2022 - Current
TRAVEL AGENT
Travel agency Gajeta
01.2021 - 10.2021
FRONT DESK RECEPTIONIST
Hotel Queen Mary -Metropole
01.2019 - 03.2020
RECEPTIONIST FORTUNA HOTEL
Fortuna Hotel
Two Years Education At Filology Novi Sad -
University of Filology Novi Sad
High School Diploma -
Gimnazija
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