Shalaka Joshi
Asker
Summary
Motivated and resourceful supply chain specialist with several years of managing customs compliance, inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue.
Overview
8
8
years of professional experience
Work History
Supply Chain Specialist
DOW CHEMICAL INTERNATIONAL PVT. LTD.
Mumbai
06.2021 - 01.2024
- Coordinated in-service Quality Notification (QMs) resolution with Logistics Service Providers (LSPs), CSRs, Returns Team, and other stakeholders
- Ensured investigations and results met stakeholder expectations, adhering to priority-based management
- Provided administrative support to EH&S for transport safety incident investigations
- Proposed improvement initiatives to mitigate repetitive issues and enhance internal processes
- Delivered EMEAI-wide training programs to beginner-level employees
- Maintained KPIs by consistent follow-ups with internal teams and external stakeholders
- Created standard procedures and templates for process consistency
- Key Achievements:
- Reduced aging Quality Notifications (QNs) below the set target of 15%, aligning with CX KPIs (Customer Experience Key Performance Indicators) and improving customer satisfaction
- Played a pivotal role in regional and global projects, including COPQ and Return Volume Reduction
Order Management/Returns/Scheduling
DOW CHEMICAL INTERNATIONAL PVT. LTD.
Mumbai
01.2020 - 05.2021
- Managed standard, sample, and return orders in SAP; executed purchase orders, PRs, and contracts
- Coordinated shipment creation, stock availability, and deliveries with planning and warehouse teams
- Monitored slow-moving inventory (SMI) and addressed expired stock issues with QC and account managers
- Supported sourcing managers in price adjustments and standardization
- Handled KPIs and metrics to track operational efficiency
- Key Achievements:
- Reduced return volumes as the focal point for cross-business initiatives
- Improved operational processes by updating work process SOPs
Senior Analyst
FLEXTRONICS TECHNOLOGIES PVT. LTD. (FLEX)
Pune
11.2015 - 03.2019
- Led procurement processes, including RFQs, purchase requisitions, and purchase orders, ensuring price and process accuracy
- Arranged transportation based on buyer/supplier requests and optimized costs using routing guides and rate matrices, resulting in significant cost savings and improved operational efficiency
- Managed e-Freight tools for rate repository and automated price updates, reducing manual effort
- Collaborated with FPA and e-Quoter teams for effective EDI data management
- Key Achievements:
- Delivered cost-effective transportation solutions for onsite teams
- Reduced manual hours by automating price updates through e-Freight tools
Education
Bachelor of Engineering - Electrical
Pune University
Pune, IndiaSkills
- MS Excel (Advanced, FLEX)
- SAP MM (Advanced, DOW)
- CRM Tools (Intermediate, DOW)
- Story Builder (Intermediate, DOW)
- Power BI (Beginner, DOW)
- OMP Supply Chain (Beginner, DOW)
- Operation Management
- Quality Assurance
- Interpersonal communication
- Time management
- Process Improvements
- Customer Management
- Data analysis
- Continuous Improvement
- Routing and logistics
- Problem solving
Professional Development
- Learning Norwegian (A2-B1) With NAV-Hero Kompetanse, Sandvika (November 2024 - Present)
- Job Seeker Course by NAV (September 2024 - November 2024): Gained insights into the Norwegian and European job markets.
- Learning Norwegian (A1 and A2) at Oslo Private Language Center (June 2024- September 2024).
Accomplishments
- Received team awards for consistently delivering high-quality work and meeting critical deadlines on time.
- Acknowledged for providing swift and effective support during high-pressure situations and excelling across various projects.
- Earned the Compass Award for driving a customer-focused approach, significantly improving Customer Experience KPIs.
- Achieved the Bronze Award for devising and implementing an innovative, cost-saving solution in the returns management process.
Languages
- English, C2
- Norwegian, A2
References
References available upon request.
Timeline
Supply Chain Specialist
DOW CHEMICAL INTERNATIONAL PVT. LTD.
06.2021 - 01.2024
Order Management/Returns/Scheduling
DOW CHEMICAL INTERNATIONAL PVT. LTD.
01.2020 - 05.2021
Senior Analyst
FLEXTRONICS TECHNOLOGIES PVT. LTD. (FLEX)
11.2015 - 03.2019
Bachelor of Engineering - Electrical
Pune University
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