Shilpi Babbar
Oslo,03
Summary
Accomplished Product Manager with a proven track record at Nets A/S, enhancing product lifecycle management and stakeholder communication. Expert in technology integration and adept at coaching teams to exceed project milestones. Achieved significant improvements in product strategy and project planning, leading to increased customer satisfaction and financial performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product Manager
Nets A/S
06.2022 - Current
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Managed stakeholder expectations effectively throughout entire product development process.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
Manager
Deloitte
12.2021 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Test Leader
NextGenTel ASA
08.2018 - 11.2021
- Delivered lectures on testing techniques, tools and protocols to internal staff.
- Documented diagnostic findings in reports to inform stakeholders of product performance.
- Created testing scenarios for long-term and expedited development schedules.
- Enhanced test efficiency by implementing automated testing processes and tools.
- Developed comprehensive test plans and strategies, ensuring thorough coverage of software requirements.
- Collaborated with cross-functional teams for seamless integration of testing initiatives, resulting in higher product quality.
Product Manager
Weld Alloy Products Limited
07.2016 - 06.2018
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
Manager - Corporate Risk Portfolio Management
SBI Cards And Payment Services Pvt. Ltd.
01.2016 - 07.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Business Analyst
Genpact
06.2012 - 04.2015
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
Internship Trainer
KPMG International
05.2011 - 06.2011
- Assisted interns in preparing for post-internship job searches with resume reviews, mock interviews, and career guidance.
- Liaised with interns to discuss issues and solve problems.
IT Consultant
Victor Electrodes Pvt. Lmt.
06.2009 - 07.2010
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
Education
MBA - IT, Finance, E-Biz.
Welingkar Institute of Management
Bangalore, India05.2012
Skills
- KPI Tracking
- Project Planning
- Product Strategy
- Product Lifecycle Management
- Engineering Design
- Coaching and Mentoring
- Strategic Planning
- Project Management
- Stakeholder Communication
- Budget coordination
- Technology Integration
- Application Architecture
Certification
- CPM - Certified Product Manager
- Anti Money Laundering Concepts: AML, KYC & Compliance
- ISTQB Advanced Level Test Manager
- LEAN Six Sigma Belt
Languages
English, Hindi
Native language
Norwegian
Upper intermediate
B2
Timeline
Product Manager
Nets A/S
06.2022 - Current
Manager
Deloitte
12.2021 - 05.2022
Test Leader
NextGenTel ASA
08.2018 - 11.2021
Product Manager
Weld Alloy Products Limited
07.2016 - 06.2018
Manager - Corporate Risk Portfolio Management
SBI Cards And Payment Services Pvt. Ltd.
01.2016 - 07.2016
Business Analyst
Genpact
06.2012 - 04.2015
Internship Trainer
KPMG International
05.2011 - 06.2011
IT Consultant
Victor Electrodes Pvt. Lmt.
06.2009 - 07.2010
MBA - IT, Finance, E-Biz.
Welingkar Institute of Management
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