Shiza Fatimah
Manchester
Summary
Dedicated optometry student with a strong work ethic, ability to handle high stress situations and a willingness to work through difficult situations with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Hassan Groceries
2022.06 - 2025.02
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
Optical Assistant Work Experience
The Optical Shop
2023.10 - 2023.10
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
Volunteer Worker
British Heart Foundation
2023.06 - 2023.08
- Took initiative to identify and execute tasks to improve service quality.
- Used excellent listening skills, empathy and friendly approach to provide best possible care for service users.
- provided efficient customer service via answering phone calls concerning orders.
- assisted in organising stock and ensuring the shop floor remained presnetable
Pharmacist Trainee
Wise pharmacy
2022.07 - 2023.07
- Skilfully dispensed medication, completing orders within a short amount of time.
- Organised shelves so medication could be easily seen by other staff, increasing efficiently.
- Registered new patient information and updated existing ones in pharmacy software to maintain correct and updated records under managerial supervision.
- Tracked incoming medication order and ticked them off the checklist, informing staff if orders are short or incorrect.
Order Packer
Trendsatter Ltd
2022.06 - 2022.08
- Accurately and efficiently organised packages to be delivered for a set time.
- Closely monitored picks against order details to ensure correct items and quantities, minimising error.
- Picking and packing items whilst working at a deadline.
- Promoted a positive team atmosphere through open communication channels and willingness to help coworkers when needed.
Education
Master of Science - Optometry
University of Huddersfeild
Huddersfeild2028-07
A-Levels - Biology, Chemistry, Psychology
Holy Cross Sixth-form College
Manchester2024-05
GCSEs - Student
Eden Girls' Leadership Academy
Manchester01.2022
Skills
- Project management
- Organisation
- Leadership
- Interpersonal skills
- Customer service
- Sales expertise
Timeline
Optical Assistant Work Experience
The Optical Shop
2023.10 - 2023.10
Volunteer Worker
British Heart Foundation
2023.06 - 2023.08
Pharmacist Trainee
Wise pharmacy
2022.07 - 2023.07
Sales Assistant
Hassan Groceries
2022.06 - 2025.02
Order Packer
Trendsatter Ltd
2022.06 - 2022.08
Master of Science - Optometry
University of Huddersfeild
A-Levels - Biology, Chemistry, Psychology
Holy Cross Sixth-form College
GCSEs - Student
Eden Girls' Leadership Academy