Summary
Overview
Work History
Education
Skills
Timeline
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Shiza Fatimah

Manchester

Summary

Dedicated optometry student with a strong work ethic, ability to handle high stress situations and a willingness to work through difficult situations with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Sales Assistant

Hassan Groceries
06.2022 - 02.2025
  • Increased sales by building strong customer relationships and providing excellent service.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.

Optical Assistant Work Experience

The Optical Shop
10.2023 - 10.2023
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.

Volunteer Worker

British Heart Foundation
06.2023 - 08.2023
  • Took initiative to identify and execute tasks to improve service quality.
  • Used excellent listening skills, empathy and friendly approach to provide best possible care for service users.
  • provided efficient customer service via answering phone calls concerning orders.
  • assisted in organising stock and ensuring the shop floor remained presnetable

Pharmacist Trainee

Wise pharmacy
07.2022 - 07.2023
  • Skilfully dispensed medication, completing orders within a short amount of time.
  • Organised shelves so medication could be easily seen by other staff, increasing efficiently.
  • Registered new patient information and updated existing ones in pharmacy software to maintain correct and updated records under managerial supervision.
  • Tracked incoming medication order and ticked them off the checklist, informing staff if orders are short or incorrect.

Order Packer

Trendsatter Ltd
06.2022 - 08.2022
  • Accurately and efficiently organised packages to be delivered for a set time.
  • Closely monitored picks against order details to ensure correct items and quantities, minimising error.
  • Picking and packing items whilst working at a deadline.
  • Promoted a positive team atmosphere through open communication channels and willingness to help coworkers when needed.

Education

Master of Science - Optometry

University of Huddersfeild
Huddersfeild
07-2028

A-Levels - Biology, Chemistry, Psychology

Holy Cross Sixth-form College
Manchester
05-2024

GCSEs - Student

Eden Girls' Leadership Academy
Manchester
01.2022

Skills

  • Project management
  • Organisation
  • Leadership
  • Interpersonal skills
  • Customer service
  • Sales expertise

Timeline

Optical Assistant Work Experience

The Optical Shop
10.2023 - 10.2023

Volunteer Worker

British Heart Foundation
06.2023 - 08.2023

Pharmacist Trainee

Wise pharmacy
07.2022 - 07.2023

Sales Assistant

Hassan Groceries
06.2022 - 02.2025

Order Packer

Trendsatter Ltd
06.2022 - 08.2022

Master of Science - Optometry

University of Huddersfeild

A-Levels - Biology, Chemistry, Psychology

Holy Cross Sixth-form College

GCSEs - Student

Eden Girls' Leadership Academy

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Shiza Fatimah