Silvia Villani
Gozzano
Summary
Dynamic leader with a proven track record in guiding teams, managing complex projects, and driving strategic objectives to successful completion. Expertise in developing streamlined processes and maintaining high standards aligns with organizational goals while fostering a culture of collaboration and excellence. Extensive experience in the beauty industry as an esthetician demonstrates a commitment to client satisfaction, reliability, and adaptability. Strong interpersonal skills facilitate effective client interactions and contribute to an organized and efficient work environment.
Overview
36
36
years of professional experience
Work History
Hairdressing Assistant
Free Hair Di Preti Marta
05.2020 - Current
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered phone calls and emails to schedule client appointments.
- Styled hair, makeup and nails for customers for special events and occasions.
Esthetician
Alla Corte Di Venere Di Bernascone Sonia
04.2018 - 07.2018
- Conducted thorough skin assessments to tailor treatments for optimal outcomes, ensuring client needs were met.
- Improved client satisfaction with personalized skin analysis and product recommendations, leading to repeat business.
- Enhanced skin health with customized facial treatments, focusing on deep cleansing and hydration techniques.
- Delivered personalized skincare consultations to assess client needs and recommend suitable treatments.
- Performed a variety of facial and body treatments, ensuring adherence to hygiene and safety protocols.
Esthetician
SPA Golf Resort Di Bogogno
07.2017 - 11.2017
- Educated clients on skincare regimens and product usage for optimal results between visits.
- Implemented new product lines into treatment offerings, increasing service variety and attracting new clientele.
- Streamlined appointment scheduling process, enhancing operational efficiency and reducing wait times for clients.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Collaborated with dermatologists to create comprehensive care plans for clients with specific skin conditions.
- Developed loyal following of clients by providing high-quality services.
- Delivered personalized skincare consultations to assess client needs and recommend suitable treatments.
- Performed a variety of facial and body treatments, ensuring adherence to hygiene and safety protocols.
Owner of a Beauty Center
Centro Estetico Girasole Snc
04.2003 - 12.2016
- Delivered exceptional skincare treatments tailored to individual client needs.
- Educated clients on skincare routines and product usage for optimal results.
- Assisted in training junior estheticians on techniques and best practices.
- Developed customized treatment plans incorporating advanced skincare technologies.
- Streamlined appointment scheduling processes to enhance client satisfaction and retention.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Analyzed skin condition and made appropriate product recommendations.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Enhanced relaxation and stress relief with integration of aromatherapy techniques during sessions.
- Promoted to lead esthetician for demonstrating outstanding skill and dedication to client care.
- Expanded service offerings by obtaining certification in advanced esthetic technologies like microdermabrasion and chemical peels.
- Boosted spa revenue, introducing innovative skin care treatments and packages.
- Reduced appearance of aging by performing specialized anti-aging treatments, incorporating advanced serums and massage techniques.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Developed loyal following of clients by providing high-quality services.
- Maintained a clean and organized treatment environment, adhering to safety standards.
Esthetician
Beauty Center Simona
09.1999 - 03.2003
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Provided clients with knowledge of all cosmetic services being provided.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Implemented client feedback system to identify areas for improvement, leading to higher satisfaction rates.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Level 3 Esthetician
Sunclub
03.1999 - 08.1999
- Developed personalized skincare regimens to ensure lasting client results and foster long-term relationships.
- Trained and mentored junior estheticians on best practices for skin analysis and treatment application.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Level 3 Esthetician
Beauty Center Simona
01.1995 - 02.1999
- Performed advanced facial treatments, including microdermabrasion and chemical peels, enhancing client satisfaction.
- Provided expert skincare consultations to assess client needs and recommend appropriate treatments.
- Implemented new scheduling system, improving appointment management and reducing client wait times.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Welcomed clients arriving for appointments.
- Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
- Negotiated with suppliers to procure high-quality skincare products at competitive prices, improving profit margins.
- Increased customer loyalty, providing exceptional aftercare advice and follow-up support.
Experience as a Cashier Responsible for Handling O
Borgodue Srl Supermercato
01.1990 - 01.1994
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on register operations and customer service protocols.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Diploma Qualification - Professional Beauty School With Diploma
Professional Beauty School FAAVCO
Verbania Intra01.1998
High School Diploma -
Istituto Leonardo Da Vinci
Borgomanero, No01.1987
Skills
Strong interpersonal skills
Team player with strong self-discipline
High work resilience and endurance
Goal-oriented with strong target-achievement skills
During my career,I have collaborated with different companies, participating in several refresher and professional training courses
Additional Information
- Mother tonge Italian
- Language skill English Good spoken and written
- French Good spoken and written
- Basic German
Mother tongue italian
Italiano
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
English
Upper intermediate (B2)
Timeline
Hairdressing Assistant
Free Hair Di Preti Marta
05.2020 - Current
Esthetician
Alla Corte Di Venere Di Bernascone Sonia
04.2018 - 07.2018
Esthetician
SPA Golf Resort Di Bogogno
07.2017 - 11.2017
Owner of a Beauty Center
Centro Estetico Girasole Snc
04.2003 - 12.2016
Esthetician
Beauty Center Simona
09.1999 - 03.2003
Level 3 Esthetician
Sunclub
03.1999 - 08.1999
Level 3 Esthetician
Beauty Center Simona
01.1995 - 02.1999
Experience as a Cashier Responsible for Handling O
Borgodue Srl Supermercato
01.1990 - 01.1994
Diploma Qualification - Professional Beauty School With Diploma
Professional Beauty School FAAVCO
High School Diploma -
Istituto Leonardo Da Vinci
main responsable
- All work procedures for activities aesthetics: massages Holistic, aesthetics basic,
- use equipment: light pulsed, laser with diode, pressure therapy, mud therapy, electrostimulation.
- Treatments for the skin.
- Treatments hair care with oils essential and oxygen therapy.
- Management marketing, management commercial.
Drive Licence
class B
Additional work experience
Due to the natural versatility of my character I have done other experiences work-related at bars, shops souvenir and insurance field insurance, volunteer in back office at Centre d'Ompio (Pettenasco) International Seminar Retreat Sense of responsibility.
Additional Skills
- Marketing management
- Massages Holistic (Tibetan medicine)
- Courses by massages face and body
- Use equipment laser
- Ritual with bells Tibetan
- Ritual Tranquillity Comfort Zone
Hobbies
- Hobbies: play the flute, music, dance, fitness,travelling and reading