S M Shahed Mamun
Oslo
Summary
Experienced professional with a strong background in project coordination, client relationship management, and documentation management. Proven ability to streamline operations, ensure accuracy in reporting, and maintain organized client files. Skilled in coordinating with stakeholders, suppliers, and vendors to ensure project success. Adept at leveraging technical and administrative skills to support quality systems and deliver results in fast-paced environments. Excels in strategic planning, team leadership, and detailed execution, ready to bring a wealth of experience and a fresh perspective.
Overview
18
18
years of professional experience
1
1
Language
Work History
Customer Service
Asia Aker Brygge
Oslo
11.2021 - Current
- Provided high-quality customer service, managing inquiries and resolving issues efficiently
- Ensured all procedures were followed to meet business expectations and improve customer experience
- Demonstrated strong organizational skills by handling customer feedback and contributing to service improvements.
Business Analyst
Magic Bricks Holdings Ltd
Dhaka
08.2017 - 07.2021
- Led sales strategy development and implementation, boosting revenue by 14% within a year
- Streamlined project documentation processes, improving operational efficiency
- Delivered comprehensive business reviews to senior management, tracking progress against targets
- Coordinated with internal and external stakeholders to ensure project success.
Business Development Manager
Abacus Technology Ltd
, Berkshire
05.2013 - 02.2016
- Coordinated with suppliers, vendors, and internal teams to streamline project execution
- Ensured timely and accurate documentation of reports, contracts, and client communications
- Assisted in risk management and compliance checks related to project deliverables
- Monitored customer feedback to improve service offerings.
Business Developer
Bepoz
London
03.2011 - 04.2013
- Conducted targeted market research to identify and pursue business opportunities
- Increased sales by proactively generating and following up on leads
- Managed coordination between technical teams and clients for smooth project execution.
Customer Service Advisor
Vodafone UK
London
05.2007 - 02.2011
- Provided high-quality customer service, managing expectations and resolving issues efficiently
- Monitored device status and assisted with technical problem-solving
- Ensured compliance with procedures to meet business expectations.
Education
Master of Science -
University of Oslo
OsloMaster of Science - Business Information Systems Management
Middlesex University
London, Uk2011
Bachelor of Science - Computer Science & Engineering
Asian University of Bangladesh
Dhaka, Bangladesh2005
Programming, Mathematics, Data Structure, Data Communication, Algorithms, Database Management, Operating System, Statistics, Organizational Behaviour, & Business Communication. - undefined
Online Courses & Certifications Project Management Professional, Rosetta Technologies, Dhaka, Bangladesh SAP Business Intelligent (SAP BI), Wizcore, London - undefined
CRM 2.0 - undefined
Skills
- Data Visualization:
- Microsoft Power BI, Excel
- Project Management
- Presentation
- Planning
- Creative Problem-Solving
- Teamwork, Document & Record Management
- B2B Saas Sales
- Complaint Handling
- Customer Relationship
- Adaptability
- Analytical Thinking
- Project Coordination
- Documentation Management
- Administrative & Organizational Skills
- Content Strategy
- Agile Methodology
- Process Improvement
- Stakeholder Coordination
- Quality Assurance
- Technical Proficiency
- Leadership
- User Experience
- Digital Strategy
- Campaign Management
- Lead Generation
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTimeline
Customer Service
Asia Aker Brygge
11.2021 - Current
Business Analyst
Magic Bricks Holdings Ltd
08.2017 - 07.2021
Business Development Manager
Abacus Technology Ltd
05.2013 - 02.2016
Business Developer
Bepoz
03.2011 - 04.2013
Customer Service Advisor
Vodafone UK
05.2007 - 02.2011
Bachelor of Science - Computer Science & Engineering
Asian University of Bangladesh
Programming, Mathematics, Data Structure, Data Communication, Algorithms, Database Management, Operating System, Statistics, Organizational Behaviour, & Business Communication. - undefined
Online Courses & Certifications Project Management Professional, Rosetta Technologies, Dhaka, Bangladesh SAP Business Intelligent (SAP BI), Wizcore, London - undefined
CRM 2.0 - undefined
Master of Science -
University of Oslo
Master of Science - Business Information Systems Management
Middlesex University
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