Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
S M Shahed Mamun

S M Shahed Mamun

Oslo

Summary

Experienced professional with a strong background in project coordination, client relationship management, and documentation management. Proven ability to streamline operations, ensure accuracy in reporting, and maintain organized client files. Skilled in coordinating with stakeholders, suppliers, and vendors to ensure project success. Adept at leveraging technical and administrative skills to support quality systems and deliver results in fast-paced environments. Excels in strategic planning, team leadership, and detailed execution, ready to bring a wealth of experience and a fresh perspective.

Overview

18
18
years of professional experience
1
1
Language

Work History

Customer Service

Asia Aker Brygge
Oslo
11.2021 - Current
  • Provided high-quality customer service, managing inquiries and resolving issues efficiently
  • Ensured all procedures were followed to meet business expectations and improve customer experience
  • Demonstrated strong organizational skills by handling customer feedback and contributing to service improvements.

Business Analyst

Magic Bricks Holdings Ltd
Dhaka
08.2017 - 07.2021
  • Led sales strategy development and implementation, boosting revenue by 14% within a year
  • Streamlined project documentation processes, improving operational efficiency
  • Delivered comprehensive business reviews to senior management, tracking progress against targets
  • Coordinated with internal and external stakeholders to ensure project success.

Business Development Manager

Abacus Technology Ltd
, Berkshire
05.2013 - 02.2016
  • Coordinated with suppliers, vendors, and internal teams to streamline project execution
  • Ensured timely and accurate documentation of reports, contracts, and client communications
  • Assisted in risk management and compliance checks related to project deliverables
  • Monitored customer feedback to improve service offerings.

Business Developer

Bepoz
London
03.2011 - 04.2013
  • Conducted targeted market research to identify and pursue business opportunities
  • Increased sales by proactively generating and following up on leads
  • Managed coordination between technical teams and clients for smooth project execution.

Customer Service Advisor

Vodafone UK
London
05.2007 - 02.2011
  • Provided high-quality customer service, managing expectations and resolving issues efficiently
  • Monitored device status and assisted with technical problem-solving
  • Ensured compliance with procedures to meet business expectations.

Education

Master of Science -

University of Oslo
Oslo

Master of Science - Business Information Systems Management

Middlesex University
London, Uk
2011

Bachelor of Science - Computer Science & Engineering

Asian University of Bangladesh
Dhaka, Bangladesh
2005

Programming, Mathematics, Data Structure, Data Communication, Algorithms, Database Management, Operating System, Statistics, Organizational Behaviour, & Business Communication. - undefined

Online Courses & Certifications Project Management Professional, Rosetta Technologies, Dhaka, Bangladesh SAP Business Intelligent (SAP BI), Wizcore, London - undefined

CRM 2.0 - undefined

Skills

  • Data Visualization:
  • Microsoft Power BI, Excel
  • Project Management
  • Presentation
  • Planning
  • Creative Problem-Solving
  • Teamwork, Document & Record Management
  • B2B Saas Sales
  • Complaint Handling
  • Customer Relationship
  • Adaptability
  • Analytical Thinking
  • Project Coordination
  • Documentation Management
  • Administrative & Organizational Skills
  • Content Strategy
  • Agile Methodology
  • Process Improvement
  • Stakeholder Coordination
  • Quality Assurance
  • Technical Proficiency
  • Leadership
  • User Experience
  • Digital Strategy
  • Campaign Management
  • Lead Generation

Work Preference

Work Type

Full Time

Work Location

On-SiteHybridRemote

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

Timeline

Customer Service

Asia Aker Brygge
11.2021 - Current

Business Analyst

Magic Bricks Holdings Ltd
08.2017 - 07.2021

Business Development Manager

Abacus Technology Ltd
05.2013 - 02.2016

Business Developer

Bepoz
03.2011 - 04.2013

Customer Service Advisor

Vodafone UK
05.2007 - 02.2011

Bachelor of Science - Computer Science & Engineering

Asian University of Bangladesh

Programming, Mathematics, Data Structure, Data Communication, Algorithms, Database Management, Operating System, Statistics, Organizational Behaviour, & Business Communication. - undefined

Online Courses & Certifications Project Management Professional, Rosetta Technologies, Dhaka, Bangladesh SAP Business Intelligent (SAP BI), Wizcore, London - undefined

CRM 2.0 - undefined

Master of Science -

University of Oslo

Master of Science - Business Information Systems Management

Middlesex University
S M Shahed Mamun