S M Shahed Al Mamun
OSLO
Summary
Results-driven Business Development and Digital Marketing Strategist with expertise in IT, marketing, and sales. Proven track record in technology-related roles. Skilled in software development, system administration, and technical support. Effective problem solver focused on optimizing performance and managing projects.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE (PART-TIME)
ASIA
Oslo
11.2021 - Current
- Provided high-quality customer service by efficiently managing inquiries and resolving issues.
- Assisted customers with product information, ensuring a positive experience.
- Handled customer feedback, contributing to continuous service improvement.
IT BUSINESS ANALYST
MAGIC BRICKS HOLDINGS LTD
Dhaka
08.2017 - 07.2021
- Spearheaded the development and implementation of sales strategies, resulting in a 14% revenue increase within one year.
- Fostered and maintained key client relationships, contributing to long-term business success.
- Streamlined project documentation processes, improving operational efficiency.
- Delivered comprehensive business reviews to senior management, tracking progress against targets.
IT BUSINESS DEVELOPMENT MANAGER
ABACUS TECHNOLOGY LTD.
Berkshire
05.2013 - 02.2016
- Formulated and executed a growth strategy that emphasized both financial gains and customer satisfaction.
- Conducted in-depth market research to identify new market opportunities and customer needs.
- Secured lucrative contracts through successful negotiation and client relationship management.
IT BUSINESS DEVELOPER
BEPOZ
London
03.2011 - 04.2013
- Conducted targeted market research to identify and pursue potential business opportunities.
- Increased sales by proactively generating and following up on leads, including cold calling.
- Conducted product demonstrations, showcasing value to potential clients.
CUSTOMER SERVICE ADVISOR
VODAFONE UK
London
05.2007 - 02.2011
- Provided high-quality customer service, managing expectations, and resolving issues efficiently.
- Monitored device status and assisted with technical problem-solving.
- Ensured all the procedures are followed, so the customer experience meets business expectations.
Education
MSC - INFORMATICS
12-2024
MSC - BUSINESS INFORMATION SYSTEMS MANAGEMENT
02.2011
BSC - COMPUTER SCIENCE & ENGINEERING
04.2005
Skills
- Power BI
- HubSpot CRM
- Tableau
- Microsoft 365
- Microsoft Excel
- SAP
- SQL
- Microsoft Powerpoint
- Agile Methodology
- Project Planning
- Project management abilities
- Document and Records Management
- Complaint Handling
- Direct Sales
- Information Gathering
- Continuous Improvement
- System implementation
- Business development
- Communication skills
- Organizational skills
- Analytical skills
- Problem solving
- Time management
- Data analytics
- Leadership
- Customer relationship
- Adaptability
- Interpersonal skills
- Teamwork
- Attention to details
Certification
- Project Management Professional, Resetta Technologies, Dhaka, Dhaka, Bangladesh
- SAP Business Intelligent (SAP BI), Wizcore, UK, United Kingdom
- CRM 2.0 - Successful CRM in a Connected World, CIM, UK, United Kingdom
Personal Information
- Date of Birth: 05/20/82
- Nationality: Bangladeshi
- https://www.linkedin.com/in/s-m-shahed-al-mamun/
- Driving License: B
Languages
Bengali, Hindi, C2, C1, C1, C2, English, C2, C1, C1, C2, Norwegian, A1, A1, A1, A1
Timeline
CUSTOMER SERVICE (PART-TIME) - ASIA
11.2021 - Current
IT BUSINESS ANALYST - MAGIC BRICKS HOLDINGS LTD
08.2017 - 07.2021
IT BUSINESS DEVELOPMENT MANAGER - ABACUS TECHNOLOGY LTD.
05.2013 - 02.2016
IT BUSINESS DEVELOPER - BEPOZ
03.2011 - 04.2013
CUSTOMER SERVICE ADVISOR - VODAFONE UK
05.2007 - 02.2011
- Project Management Professional, Resetta Technologies, Dhaka, Dhaka, Bangladesh
- SAP Business Intelligent (SAP BI), Wizcore, UK, United Kingdom
- CRM 2.0 - Successful CRM in a Connected World, CIM, UK, United Kingdom
University of Oslo - MSC, INFORMATICS
Middlesex University - MSC, BUSINESS INFORMATION SYSTEMS MANAGEMENT
Asian University of Bangladesh - BSC, COMPUTER SCIENCE & ENGINEERING
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