STELLAH MOSE
Medbyveien 37, Bjerkvik
Summary
Innovative and goal-oriented professional with excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making and sound judgment to positively impact company success in dynamic, fast-paced settings. Analytical problem-solver that is self motivated to ethically and effectively perform in independent or team environments.
Overview
12
12
years of professional experience
Work History
Teacher
Frydenlund Skole, Narvik Kommune
10.2020 - Current
- Co-operatively and consistently work with other teachers, administrators and parents to help learners reach learning objectives.
- Frequently and effectively communicate with parents, students and faculty to provide feedback and discuss instructional strategies.
- Incorporate engaging and exciting activities to achieve student participation and hands-on learning.
Bancassurance Manager
Metropolitan Cannon Insurance Company
09.2016 - 01.2019
- Provided technical and administrative business support to 40 business partners that included insurance brokers, independent agents and bank agents through provision of insurance quotations, claims follow up, prospecting for new clients and premium collection.
- Spearheaded business acquisition and expansion by actively listening to customers, handling concerns quickly and escalating major issues to the supervisor.
Bancassurance Manager
Kenindia Assurance Company Ltd
09.2015 - 09.2016
- Organized and oversaw the development and sale of insurance products to banks that operated insurance agencies, bringing in 83% of the projected revenue in 1 year.
- Provided technical insurance training and support to insurance sales staff at partner banks, while conducting market analysis, client profiling and surveys on competitor products.
- Implemented and managed change initiatives to achieve desired business objectives, while maintaining courteous and effective work relationships.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote compliance and profitability.
Bancassurance Officer – Section Head
Co-operative Bank of Kenya
01.2014 - 11.2014
- Worked diligently with my team to set up the insurance department at the bank.
- Prepared monthly performance reports for my team for presentation at management meetings.
- Collaborated with my colleagues to develop pension insurance products for the bank clients, increasing sales by 18%.
- Carried out training, provided technical support to 12 branches and ensured business growth.
Business Development Officer
NIC Bank Ltd
04.2013 - 12.2013
- Strategized with sales team to prospect and qualify potential clients within specified geographic territories
- Negotiated and closed long-term business agreements with new clients in assigned territory.
- Completed and submitted monthly, quarterly and annual reports to support executive decision making.
Relationship Officer
Equity Bank Ltd
06.2008 - 04.2013
- Was among the pioneer team that launched the insurance department in this institution, and continually met and exceeded business objectives, bringing in over 100% of revenue projections a number of times.
- Conducted market research and development of new products and enhancement of the existing ones to suit the various market segments.
- Supported the sales team in implementing sales tactics and achieving growth objectives and sales targets by negotiating competitive rates from insurers.
- Achieved goals for the sale of insurance products and services and exceeded performance metrix for customer service.
Education
Master of Business Administration - Strategic Management
University of Nairobi
Nairobi, Kenya12.2022
Bachelor of Education - Arts
Moi University
Eldoret, Kenya12.2008
Skills
- Building Effective Relationships
- Multitasking and Time Management
- Customer Relations and Communications
- Confidentiality and Discretion
- Strong Verbal and Written Communication
- Attention to Detail
- Strong Organizational Skills
- Professional and Courteous
- Flexible and Creative
Accomplishments
- Collaborated with team of 19 colleagues in the development of pension insurance products.
- Improved or maintained profit and revenue margins over previous years.
- Negotiated lucrative partnerships with various business partners and successfully resolved numerous customer issues.
- Supervised, trained and supported a team of 12 staff members to ensure continued quality of service.
- Recognized by customers, colleagues and managing director for expedient and effective service.
Languages
English
Native language
Swahili
Proficient
C2
Norwegian
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Teacher
Frydenlund Skole, Narvik Kommune
10.2020 - Current
Bancassurance Manager
Metropolitan Cannon Insurance Company
09.2016 - 01.2019
Bancassurance Manager
Kenindia Assurance Company Ltd
09.2015 - 09.2016
Bancassurance Officer – Section Head
Co-operative Bank of Kenya
01.2014 - 11.2014
Business Development Officer
NIC Bank Ltd
04.2013 - 12.2013
Relationship Officer
Equity Bank Ltd
06.2008 - 04.2013
Master of Business Administration - Strategic Management
University of Nairobi
Bachelor of Education - Arts
Moi University
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