Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Susan Thow

Kemnay,Scotland

Summary

.Compassionate, dependable, and highly adaptable professional with extensive experience supporting children and young people, including a decade as a foster carer.

Strong background in community roles, customer service, and logistics, with a proven ability to manage challenging behavior's, build trusting relationships, and work collaboratively with professionals.

Now seeking a rewarding role in pupil support, where can bring empathy, resilience, and practical knowledge to a school environment.

Overview

36
36
years of professional experience
5965
5965
years of post-secondary education

Work History

Courier

Evri
Aberdeenshire, Uk
01.2016 - 04.2025
  • Responsible for delivery of high volumes of parcels across wide rural areas.
  • Sorted packages according to their destination zones efficiently increasing productivity.
  • Located residential and commercial spaces quickly to meet delivery deadlines.
  • Maintained positive, helpful attitude to deliver exceptional customer service.
  • Delivered messages and packages within desired timeframes.
  • Assisted in warehouse duties whilst not driving, enhancing team productivity.
  • Maintained delivery vehicle clean and in safe operating condition.

Foster Carer

Aberdeen City Council
Aberdeen, UK
01.2013 - 12.2022
  • Fostered boys from age 8 to 15, offering full-time support and mentorship.
  • Helped with school attendance, emotional regulation, and social development.
  • Completed extensive training in safeguarding, mental health, and behaviour .
  • Encouraged positive behaviour through structured routine and clear boundaries, fostering personal growth.
  • Maintained safe and nurturing living environment, promoting sense of security.

Sub-Postmaster & Shopkeeper

Monymusk Post Office & Village Store
Aberdeenshire, Grampian
09.2002 - 05.2010
  • Managed full post office services including financial compliance and cash handling.
  • Proprietor of village shop, handling orders, customer service, and community engagement.
  • Maintained detailed records to ensure proper documentation of all transactions.
  • Resolved customer complaints, fostered a positive environment.
  • Adhered to security policies to maintain service integrity.

Post Office Assistant (Various Branches)

01.1989 - 01.2002
  • Gained experience across several locations during and after completing a two-year Youth Training Scheme.
  • Provided support with post office services, retail sales, and customer support.
  • Followed all safety procedures whilst handling packages containing hazardous materials.
  • Provided exceptional customer service to ensure satisfaction.

Childminder (Self-Employed)

(Self-Employed)
01.1998 - 01.1999
  • Provided home-based childcare to local families.
  • Encouraged play-based learning and ensured safety and wellbeing.
  • Communicated effectively with parents regarding child's day-to-day activities and behaviours'.
  • Created stimulating environment that encouraged learning and exploration.

Distribution Clerkess & Wages Holiday Cover

White Arrow Express
Aberdeenshire, Grampian
01.1990 - 01.1993
  • Managed wage queries and records, and supported logistical operations.
  • Gained experience in admin, customer service, and distribution systems.

Education

CSE English Language - Grade 3

Northfield Academy
Aberdeen

Pitman Elementary Typing -

Aberdeen

YTS Post Office Training - 2-Year Scheme

01.1987 - 01.1989

Scottish Vocational Educational Council National Certificate - Personal & Social Development, Keyboarding, Computers, Life & Work, Enterprise Skills, Distribution & Selling Skills, Financial Record-Keeping

Aberdeen Gallogate College
Aberdeen

Skills

  • Child and youth care
  • Safeguarding awareness
  • Behavior support
  • Emotional wellbeing
  • Communication & teamwork
  • Record keeping & admin
  • Conflict resolution
  • Community engagement
  • Following company procedures
  • Punctuality and reliability

Custom

  • CEOP: Child Exploitation & Online Protection, 2013
  • Separation & Loss, 2014
  • Self-Harm Awareness, 2014
  • New Psychoactive Substances - Drug Action, 2015
  • Positive Intervention, 2018
  • Tobacco-Free Cultures for Care-Experienced Youth, 2019
  • Food & Nutrition for Children, 2013, 100%
  • Elementary Food Hygiene, 2013 & 2014
  • Financial Services Compliance - Horizon System, 2005
  • AI for Beginners, Online course
  • Outward Bound Course - Loch Eil, 1988
  • Public Speaking & Photography, 1988

Timeline

Courier

Evri
01.2016 - 04.2025

Foster Carer

Aberdeen City Council
01.2013 - 12.2022

Sub-Postmaster & Shopkeeper

Monymusk Post Office & Village Store
09.2002 - 05.2010

Childminder (Self-Employed)

(Self-Employed)
01.1998 - 01.1999

Distribution Clerkess & Wages Holiday Cover

White Arrow Express
01.1990 - 01.1993

Post Office Assistant (Various Branches)

01.1989 - 01.2002

YTS Post Office Training - 2-Year Scheme

01.1987 - 01.1989

CSE English Language - Grade 3

Northfield Academy

Pitman Elementary Typing -

Scottish Vocational Educational Council National Certificate - Personal & Social Development, Keyboarding, Computers, Life & Work, Enterprise Skills, Distribution & Selling Skills, Financial Record-Keeping

Aberdeen Gallogate College

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