Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic
Susan Willett

Susan Willett

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills . Ready to help achieve company goals. I am a person who enjoys to help people achieve their potential, is emphatic and good listener. Skilled at interpersonal matters, report writing, dealing with people from all walks of life.

Overview

56
56
years of professional experience

Work History

Nail Technician

Self Employed
02.2015 - 01.2023
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Prepared nail beds and cuticles, shaped nails and responded to customer requests and concerns about gel application and nail art designs.
  • Completed consultations and maintained master appointment calendar covering all customer visits, employee schedules .
  • Cleaned and sanitized tools and equipment before each client.
  • Treated, prepared and maintained clients' nails on both hands and feet.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Grew repeat client base by [Number]% through effective marketing and customer service.
  • Worked flexible hours; night, weekend, and holiday shifts.

Director of Property Management

RS Properties
07.1991 - 01.2013
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Sourced new properties via auction sites.

Police Detective

West Midlands Police
01.1988 - 09.2010
  • Investigated and reported crimes, accidents, offenses and damage to property.
  • Gathered facts from interviews of suspects, witnesses and complainants.
  • Delivered calm, professional testimony to support case evidence, establish timelines and offer law enforcement expertise.
  • Conducted thorough investigations into serious crime and criminal activities to help develop strong criminal cases.
  • Collected crime scene evidence, examined bodies and investigated secondary locations to build detailed cases based on sound evidence handling practices.
  • Organized paperwork to a high standard and kept within deadlines.
  • Arrested and interviewed suspects for serious crime such as Murder, Rape, Assault.
  • Family liaison to Victims of crime.
  • Child abuse investigations.
  • Completed Interview technique course
  • Completed Drug awareness course
  • Completed Criminal Investigation Course
  • Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
  • Marked off crime scenes and controlled access to protect evidence from tampering or loss.
  • Wrote detailed reports outlining case findings for internal files and legal purposes.
  • Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
  • Obtained and served search warrants related to ongoing cases.
  • Reviewed detective case reports for accuracy, integrity and completeness.
  • Thoroughly investigated criminal acts and conspiracies.
  • Followed chain of custody mandates to send individual items off for laboratory analysis and DNA testing.
  • Collected witness statements and identified persons of interests.
  • Appeared in court and testified under oath in criminal cases.
  • Oversaw criminal cases, coordinated investigations and prepared evidence and investigators for court cases.
  • Trained team members on agency processes, court procedures and investigation strategies.
  • Obtained and verified evidence by interviewing, observing and conducting surveillance of suspects and records.

Sales Representative

Panda Distribution
09.1986 - 08.1988
  • Increased sales by offering advice on purchases and promoting additional products.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Created stand to hold jewellery and serviced these once a month in details outlets. .
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Cold-called leads and closed large number of new sales over several months.
  • Expanded customer base and boosted profit within product line.

Receptionist

Centra Heat
09.1984 - 07.1986
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Received and routed business correspondence to correct departments and staff members.
  • Typed letters for Directors of company and customer requirements.

Education

No Degree -

Codsall High School
Codsall Staffordshire

No Degree -

Norsk Skole
Norway
08.2022

Oxford School of Massage
Oxfordshire
08.1995

Skills

Organisation of work and time management

Oral and written communication

Can work within a team or independantly

Professionalism and strong work ethic

Interpersonal and ability to read people and situations

Good emphatic skills

Leadership

Excellent customer service skills

Calm Balanced Emotional intellect

Easily adaptable in different situations

Keyboard skills

Languages

English
Native language
Norwegian
Intermediate
B1

Hobbies

I love to sing and perform. I have been singing and performing since i was 10 years old. In recent years i have performed in many bands and toured the United Kingdom. 

I read at least 2 books a week.

I love to spend time outdoors walking, sking, travelling in nature. 

I also enjoy meditation and music

Timeline

Nail Technician

Self Employed
02.2015 - 01.2023

Director of Property Management

RS Properties
07.1991 - 01.2013

Police Detective

West Midlands Police
01.1988 - 09.2010

Sales Representative

Panda Distribution
09.1986 - 08.1988

Receptionist

Centra Heat
09.1984 - 07.1986

No Degree -

Codsall High School

No Degree -

Norsk Skole

Oxford School of Massage

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Susan Willett