Susanne Galtung Døsvig
Bergen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Levis´Store Lagunen
08.2024 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales and Customer Service Constultant
TUI
08.2023 - 08.2024
- Delivered outstanding customer service ensuring a seamless experience for clients in booking and post-sales interactions
- Collaborated effectively with team members to optimize operations and enhance customer satisfaction
- Developed a comprehensive understanding of travel products and services, enabling accurate and helpful guidance to clients.
Sales Advisor
COS
08.2022 - 08.2023
- Provided customer service assisting with inquiries and offering product recommendations, and resolved customer concerns and complaints promptly and professionally
- Collaborated with team members to meet sales targets, and participated in product training sessions to stay up-to-date with fashion trends and brand information
- Conducted style consultations, helping customers select clothing and accessories that matched their preferences, and carried out professional fittings, ensuring customers found the perfect fit
- Managed stock levels, organised displays, restocked merchandise, handled cash transactions and processed payments accurately.
Home Care Assistant
Bergen Kommune
08.2020 - 08.2022
- Coordinated with diverse healthcare teams to deliver comprehensive patient care, demonstrating strong interpersonal skills in effective communication with patients, families, and healthcare providers
- Managed schedules and prioritised tasks, adapting to various care settings, patient conditions, and unexpected changes with flexibility and a positive approach.
Waitress, Hostess and Driver
Sumo Restaurants
10.2018 - 02.2021
- Provided excellent customer service for both dine-in and take-away customers, ensuring a positive dining experience
- Collaborated with team members for smooth operations and timely delivery of take-away orders
- Possessed extensive knowledge of Asian cuisine, offering accurate information and suggestions to customers.
Event Staff
Bergen Live
04.2019 - 09.2019
- Bartended in a cashless setting at festivals and concerts, actively contributing to bar setup and teardown, including equipment assembly
- Managed high-order volumes with composure and professionalism in demanding situations.
Education
Fashion Design -
Copenhagen Academy of Fashion Design
06.2024
High School Diploma -
Nordahl Grieg Videreg˚aende skole
06.2020
Skills
- Norwegian (native)
- English (fluent)
- Adobe Creative Suite
- Microsoft Office
- Pattern Making
- Garment construction
- Sewing
- Sales experience
- Customer service experience
- Brand Awareness
References
- Henrik G. Folden, Head Principal and Owner, CPH Academy of Fashion Design, hgf@modeogdesignskolen.dk
- Emelie Hohenberg, Customer Sales & Service Team Leader, TUI Danmark, emelie.hohenberg@tui.dk
Timeline
Assistant Manager
Levis´Store Lagunen
08.2024 - Current
Sales and Customer Service Constultant
TUI
08.2023 - 08.2024
Sales Advisor
COS
08.2022 - 08.2023
Home Care Assistant
Bergen Kommune
08.2020 - 08.2022
Event Staff
Bergen Live
04.2019 - 09.2019
Waitress, Hostess and Driver
Sumo Restaurants
10.2018 - 02.2021
Fashion Design -
Copenhagen Academy of Fashion Design
High School Diploma -
Nordahl Grieg Videreg˚aende skole
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