Svitlana Chernousova
Åmot
Summary
Accomplished Key Account Manager at GSK Vaccines with a proven track record of fostering robust client relationships and driving business growth. Leveraged exceptional customer service and communication skills to enhance profitability and client satisfaction. Demonstrated expertise in business development and strategic sales forecasting, achieving significant revenue growth.
Overview
16
16
years of professional experience
Work History
Key Account Manager
GSK Vaccines
04.2017 - 10.2024
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Medical Representative
GSK
04.2011 - 03.2017
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
Pharmacist
Eco-Pharm Pharmacy
03.2009 - 03.2011
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
Education
Master of Science - Pharmacy
National University of Pharmacy
University In Kharkiv, Ukraine06-2008
Skills
- Client relationship building
- Positive attitude
- Customer service and communication skills
- Business development
Languages
French
Professional Working
English
Professional Working
Norwegian
Elementary
Timeline
Key Account Manager
GSK Vaccines
04.2017 - 10.2024
Medical Representative
GSK
04.2011 - 03.2017
Pharmacist
Eco-Pharm Pharmacy
03.2009 - 03.2011
Master of Science - Pharmacy
National University of Pharmacy
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