Szymon Popiolek
HASLUM
Summary
Detail-oriented technical support specialist with a solid background in troubleshooting hardware and software issues. Proven ability to enhance operational efficiency and streamline workflows through effective collaboration and problem-solving.
Overview
4
4
years of professional experience
Work History
Bakery Production Worker
WB SAMSON AS
Oslo, Norway
11.2025 - Current
- Operated machinery for dough preparation and mixing, ensuring consistency in product quality.
- Collaborated with team members to streamline production workflows and reduce downtime.
- Conducted quality checks on finished goods, ensuring compliance with company specifications.
- Maintained cleanliness and organization of workstations, adhering to food safety standards.
- Assisted in inventory management by tracking ingredient usage and reporting shortages.
Deskside Support Technician
DNV AS
Høvik, Norway
08.2022 - 06.2024
- Provided technical support for hardware and software issues, resolving user queries efficiently.
- Assisted in installation and configuration of desktop systems, ensuring optimal performance and user satisfaction.
- Utilized ticketing systems to track issues and resolutions, ensuring accurate documentation of support activities.
- Provided remote support to offsite employees, ensuring seamless access to company resources regardless of location.
- Collaborated with IT teams to troubleshoot network connectivity problems, enhancing operational efficiency.
- Responded to service requests in a timely manner, maintaining high levels of customer service satisfaction.
- Documented technical processes and solutions, improving knowledge sharing across support teams.
Education
IT Operations - IT
Bleiker VGS
Asker06-2024
Skills
- Operating system support
- Ticketing system proficiency
- Remote desktop support
- ITIL framework
- Technical support expertise
- Network connectivity
Languages
English
Full Professional
Polish
Native or Bilingual
Norwegian
Native or Bilingual
Timeline
Bakery Production Worker
WB SAMSON AS
11.2025 - Current
Deskside Support Technician
DNV AS
08.2022 - 06.2024
IT Operations - IT
Bleiker VGS