Tatjana Nitsch
Customer Service Specialist
Skogsvåg
Summary
Bilingual Customer Service Guru (German/English) ► Experienced in Conflict Resolution, CRM & Troubleshooting | Passionate about enhancing customer experience
Overview
4
4
years of professional experience
2
2
Languages
Work History
Data Entry
apoData Service GmbH
03.2022 - 03.2023
- Entered large volumes of information into spreadsheets quickly and accurately.
- Inputted data into various software programs accurately and efficiently.
- Checked completed work for errors or duplicate information before submission.
- Pitched in to help with office tasks during busy periods and staff absences.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Data Entry
ARZ Service GmbH
11.2021 - 01.2022
- Inputted data into various software programs accurately and efficiently.
- Entered large volumes of information into spreadsheets quickly and accurately.
- Processed incoming requests for data entry services promptly and accurately.
Customer Service Specialist
Dr.Schengber & Friends GmbH
09.2019 - 04.2021
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Improved customer service wait times to mitigate complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Specialist
asf Sales & Help GmbH
12.2018 - 02.2019
- Answered incoming customer inquiries regarding product and service information.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Generated leads through cold calling, online searches, and referrals from existing clients.
Education
Some College (No Degree) -
Emil-Barth-Realschule
HaanSkills
- Complaint Resolution
- Account Management
- Customer Service
- Customer Relations
- Good Communication Skills
- Customer Relationship Management (CRM)
- Problem Resolution
- Contract Administration
- Document Review
- Strategic Planning
- Flexible Schedule
- Data Entry
- Attention to Detail
Traits
- Honest
- Accountable
- Organized
- Ethical and Loyal
- Flexible
- Problem solver
Languages
German
First Language
English
Advanced
C1
Timeline
Data Entry
apoData Service GmbH
03.2022 - 03.2023
Data Entry
ARZ Service GmbH
11.2021 - 01.2022
Customer Service Specialist
Dr.Schengber & Friends GmbH
09.2019 - 04.2021
Customer Service Specialist
asf Sales & Help GmbH
12.2018 - 02.2019
Some College (No Degree) -
Emil-Barth-Realschule
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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