Bilingual Customer Service Guru (German/English) ► Experienced in Conflict Resolution, CRM & Troubleshooting | Passionate about enhancing customer experience
Overview
4
4
years of professional experience
2
2
Languages
Work History
Data Entry
apoData Service GmbH
03.2022 - 03.2023
Entered large volumes of information into spreadsheets quickly and accurately.
Inputted data into various software programs accurately and efficiently.
Checked completed work for errors or duplicate information before submission.
Pitched in to help with office tasks during busy periods and staff absences.
Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Data Entry
ARZ Service GmbH
11.2021 - 01.2022
Inputted data into various software programs accurately and efficiently.
Entered large volumes of information into spreadsheets quickly and accurately.
Processed incoming requests for data entry services promptly and accurately.
Customer Service Specialist
Dr.Schengber & Friends GmbH
09.2019 - 04.2021
Answered incoming customer inquiries regarding product and service information.
Provided assistance to customers in navigating website, placing orders, and resolving complaints.
Responded to customer emails with accurate product and service information.
Assisted customers with account maintenance such as resetting passwords and updating contact information.
Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Documented customer correspondence in CRM to track requests, problems and solutions.
Improved customer service wait times to mitigate complaints.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Specialist
asf Sales & Help GmbH
12.2018 - 02.2019
Answered incoming customer inquiries regarding product and service information.
Developed strategies for improving customer service processes based on feedback from customers and team members.
Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
Documented customer correspondence in CRM to track requests, problems and solutions.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Generated leads through cold calling, online searches, and referrals from existing clients.
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting