Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Tatjana Nitsch

Customer Service Specialist
Skogsvåg

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Data Entry

apoData Service GmbH
03.2022 - 03.2023
  • Entered large volumes of information into spreadsheets quickly and accurately.
  • Inputted data into various software programs accurately and efficiently.
  • Checked completed work for errors or duplicate information before submission.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.

Data Entry

ARZ Haan
11.2021 - 01.2022
  • Inputted data into various software programs accurately and efficiently.
  • Entered large volumes of information into spreadsheets quickly and accurately.
  • Processed incoming requests for data entry services promptly and accurately.

Customer Service Specialist

Dr.Schengber & Friends GmbH
09.2019 - 04.2021
  • Answered incoming customer inquiries regarding product and service information.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Responded to customer emails with accurate product and service information.
  • Assisted customers with account maintenance such as resetting passwords and updating contact information.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Improved customer service wait times to mitigate complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Specialist

asfDataasf Sales & Help GmbH
12.2018 - 02.2019
  • Answered incoming customer inquiries regarding product and service information.
  • Developed strategies for improving customer service processes based on feedback from customers and team members.
  • Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Generated leads through cold calling, online searches, and referrals from existing clients.

Education

Some College (No Degree) -

Emil-Barth-Realschule
Haan

Skills

  • Complaint Resolution
  • Account Management
  • Customer Service
  • Customer Relations
  • Good Communication Skills
  • Customer Relationship Management (CRM)
  • Problem Resolution
  • Contract Administration
  • Document Review
  • Strategic Planning
  • Flexible Schedule
  • Data Entry
  • Attention to Detail

Languages

German
First Language
English
Advanced
C1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Data Entry

apoData Service GmbH
03.2022 - 03.2023

Data Entry

ARZ Haan
11.2021 - 01.2022

Customer Service Specialist

Dr.Schengber & Friends GmbH
09.2019 - 04.2021

Customer Service Specialist

asfDataasf Sales & Help GmbH
12.2018 - 02.2019

Some College (No Degree) -

Emil-Barth-Realschule
Tatjana NitschCustomer Service Specialist