Zhelyazko Dokuzliev

• Built loyal customer base by creating welcoming environment with top quality service.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Ordered beverage and equipment stock by analysing sales and customer trends.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
• Monitored bar expenses and operations to minimise costs.
• Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
• Maintained safe working and guest environments, reducing injury and incident risks.
• Reconciled cash and credit card transactions to maintain accurate records.
• Optimised customer experience by implementing exemplary service standards.
• Ensured compliance with local licensing laws for smooth operation of the bar.
• Scheduled weekly rosters for staff allocation optimising resources efficiently.
• Streamlined bar operations by implementing efficient inventory management strategies.
• Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
• Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
• Conducted routine safety checks to adhere to health and safety regulations in premises.
• Monitored stock levels to avoid any potential shortages during peak hours.
• Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
• Developed menus with strict cost controls to maximise restaurant profits.
• Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.

• Maintained bar stocks, replenishing daily as necessary.
• Devised unique events and special promotions to drive sales.
• Maintained full knowledge of bar and menu items and made recommendations.
• Maximised employee morale and corrected performance issues according to established standards.
• Prepared mixed drinks, and poured wine, beer and non-alcoholic beverages.
• Maintained familiarity with latest trends in mixology, bar equipment and sanitation standards.
• Oversaw increase of positive online reviews for our establishment.
• Served as backup for bartenders.
• Made engaging connections with guests to create loyalty.

• Carried out day-to-day duties accurately and efficiently.
• Cleaning and setting up tables and meeting rooms .
• Serving food and beverages, make inventory checks and other administrative tasks .

▪ Planning and forecasting of revenues and expenditures, preparation and distribution of salaries and other typical finance department duties.

• Responsible for successful execution of late shift conference and banqueting events and preparing the banquet halls and meeting rooms for next day functions. Training and recruiting new staff.