Zoe Biuss
Oslo
Summary
I am excited to submit my application for any suitable roles within your organization. I am confident that I have the skills and qualifications necessary to make a valuable contribution to your team.
I am a dedicated and hardworking individual, and I am eager to take on new challenges.
Thank you for considering my application, and I look forward to hearing from you soon.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Restaurant Supervisor
suite homme hotel
briancon
05.2022 - 08.2023
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Organized implementation of new banners, displays and menus.
Supervisor in Training
Blanchisserie Les Alpes
briancon
10.2021 - 04.2023
- Drove process improvement strategies through lean processes and methodologies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Translator
Onet Services
briancon
06.2021 - 08.2021
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Translated documents from [Language] to [Language].
Manager
Cerva Cerveceria
Buenos Aires
10.2018 - 03.2020
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
Waitress
Hotel D’izoard
Cervieres
06.2017 - 11.2017
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Data Entry Typist
ADDOC
Buenos Aires
01.2016 - 12.2016
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
Cashier
Mu Lecheria
Buenos Aires
01.2015 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
Receptionist
SENNAF
Buenos Aires
06.2011 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
Secretary
Sports magazine LE MEILLEUR
Buenos Aires
10.2008 - 05.2011
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
Education
High School Diploma -
Escuela Media Nro 48, Dr Mariano Etchegaray
Buenos Aires 03.2003 - 02.2009
Skills
Team coordination
Staff Management
Kitchen staff coordination
Recruitment
Inventory controls
Cultural Awareness
Staff Scheduling
Service quality enhancements
Timeline
Restaurant Supervisor
suite homme hotel
05.2022 - 08.2023
Supervisor in Training
Blanchisserie Les Alpes
10.2021 - 04.2023
Translator
Onet Services
06.2021 - 08.2021
Manager
Cerva Cerveceria
10.2018 - 03.2020
Waitress
Hotel D’izoard
06.2017 - 11.2017
Data Entry Typist
ADDOC
01.2016 - 12.2016
Cashier
Mu Lecheria
01.2015 - 07.2015
Receptionist
SENNAF
06.2011 - 12.2013
Secretary
Sports magazine LE MEILLEUR
10.2008 - 05.2011
High School Diploma -
Escuela Media Nro 48, Dr Mariano Etchegaray
03.2003 - 02.2009