Cindy David
Skanssen Terrasse 23,
Summary
• Loyalty & trustworthy, self-motivated, humorous, humble with Attention to Detail
• Customer-oriented person with over 15 years of international trading experience
• An optimistic team player but also work independently
• Flexible in multicultural environments and punctual
• Follow instructions easily & service-minded
• Positive attitude with good patience
Overview
20
20
years of professional experience
Work History
Breakfast Host
Radisson Blu Plaza Hotel
Oslo
2023.04 - Current
- Provided excellent customer service by attending to all guest inquiries in a timely manner.
- Assisted in daily opening and closing duties such as setting up dining area, restocking utensils and condiments.
- Trained new staff members on proper procedures for hosting duties.
- Organized buffet tables according to station assignments. Delivering Room Service as per guests requirement.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Nordic Manager - APIs Division
Huahai Pharma GmbH
Oslo
2021.07 - 2023.03
- Managed manufacturers and logistics partners relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Guarantee all logistics complied with GDP regulations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Initiated new projects that resulted in increased productivity across all departments.
- Analyzed customer feedback data to develop action plans for improving services offered.
Marketing & Sales Manager
PQE Group S.P.A - Pharma Consulting
Shanghai/Florance
2018.06 - 2020.06
- Created marketing campaigns to promote products, services, and brand awareness.
- Conducted market research to inform pricing strategy decisions.
- Planned trade shows and conventions in order to showcase services.
- Implemented CRM systems to track customer data and maintained good relationships.
- Participated in Tender business and involved in all process. The biggest contract was €3M/year with Abbott China Medical Device Site.
- Being the main interpreter for FDA/EDQM/WHO Mock Inspection on Chinese pharmaceutical sites, support them to complete the official audit.
International Business Development Manager
Acana Pharmatech Co.,Ltd
Shanghai/San Fransisco
2012.01 - 2018.05
- Manufactured pharmaceutical ingredients and shipped to Europe and North America.
- Organized shipping process with logistics partners to guarantee prompt and safety transportation.
- Managed a team of international sales representatives and provided support on customer relations issues.
- Established contacts with government agencies, industry associations, and other organizations related to international business development.
- Developed growth plans by identifying key clients, key targets and priority service lines.
International Trade Specialist
US Janssen Boas Trading Company
Shanghai/Los Angeles
2004.09 - 2011.12
- Conducted research on relevant laws, regulations, and guidelines related to international trade activities.
- Negotiated contracts with overseas logistics partners for goods and services.
- Provided guidance to ensure compliance with all applicable export control regulations.
- Coordinated shipments with freight forwarders and other service providers.
Education
Bachelor of Arts - Chinese-Foreign Related Secretary
Guangdong University of Foreign Studies
Guangzhou, China 2004-06
Some College (No Degree) - Norwegian
Voksenopplæring I Helsfyr
OsloSkills
- Good communication and engagement skills
- Good at computer systems and English speaking
- Self-motivated, Optimistic & humorous, Trustworthy
- Attention to detail, Self-discipline & following instructions easily
Languages
Chinese (Mandarin)
First Language
English
Advanced (C1)
C1
Norwegian
Intermediate (B1)
B1
Timeline
Breakfast Host
Radisson Blu Plaza Hotel
2023.04 - Current
Nordic Manager - APIs Division
Huahai Pharma GmbH
2021.07 - 2023.03
Marketing & Sales Manager
PQE Group S.P.A - Pharma Consulting
2018.06 - 2020.06
International Business Development Manager
Acana Pharmatech Co.,Ltd
2012.01 - 2018.05
International Trade Specialist
US Janssen Boas Trading Company
2004.09 - 2011.12
Bachelor of Arts - Chinese-Foreign Related Secretary
Guangdong University of Foreign Studies
Some College (No Degree) - Norwegian
Voksenopplæring I Helsfyr
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