Kristina Roldán
Store Manager
Oslo
Summary
I am a highly committed individual with a structured and methodical approach to tasks and situations. My work ethic is defined by a blend of responsibility, dynamism, adaptability, and proactive initiative. I thrive on crafting and implementing strategic plans to achieve ambitious objectives. Enthusiastic about embracing new challenges, I am driven by a passion for leveraging my knowledge, experience, and innovative thinking to reach and exceed goals. Moreover, I bring strong skills in report and budget analysis, aiming to optimize success. My calm and positive demeanor enables me to effectively motivate, coach, and develop personnel, fostering a collaborative and high-performing team environment.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Zadig&Voltaire
8 2023 - Current
- Created weekly and monthly reports to track store performance and identify potential issues. During my first semester I achieved a 55% growth, making it the biggest increases in Northern Europe.
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency.
- Reduced store inventory shrinkage by 40% through improved stock control and security measures.
- Trained and promoted employees, 100% retention rate.
Assistant Store Manager
Zadig&Voltaire
07.2022 - 07.2023
- Collaborated with cross-functional teams to identify and resolve conflicts, resulting in improved team dynamic.
- Evaluated employee performance and provided regular feedback to ensure goals and objectives were met.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
- Developed and implemented a system for tracking employee attendance and absences, resulting in improved accountability
- Building up relationship with clients and business network.
Sales Advisor
Inditex
04.2022 - 06.2022
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Assitant Manager
Restaurante Navarra
01.2020 - 01.2022
- Created reports and documents as requested by the office manager
- Worked with the store manager to develop and execute a store budget that resulted in a 20% reduction in overhead costs.
Hostess
Hazev Canary Wharf
01.2014 - 06.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Sales Assitant
Ash
07.2010 - 11.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
Education
BSc (Honours) Psychology with Counselling -
The Open University
London, UK 08.2017 - 05.2020
Workshop "Positive Neuroplasticity" by Rick Hanson PhD -
Nirakara Institute
Madrid, Spain 07.2017 - 05.2017
Level 5 Btec Travel & Tourism Management -
Docklands Academy
London, UK 08.2014 - 05.2016
BA Fashion Design (Undergrad) -
Universitat Ramon Llull
Barcelona, SpainSkills
Customer Service Management
Employee Training
Store Merchandising
Team Development
Store operations
Multitasking and Organization
References
References available upon request
Languages
Spanish, English
Native language
Norwegian
Intermediate
B1
Timeline
Assistant Store Manager
Zadig&Voltaire
07.2022 - 07.2023
Sales Advisor
Inditex
04.2022 - 06.2022
Assitant Manager
Restaurante Navarra
01.2020 - 01.2022
BSc (Honours) Psychology with Counselling -
The Open University
08.2017 - 05.2020
Workshop "Positive Neuroplasticity" by Rick Hanson PhD -
Nirakara Institute
07.2017 - 05.2017
Level 5 Btec Travel & Tourism Management -
Docklands Academy
08.2014 - 05.2016
Hostess
Hazev Canary Wharf
01.2014 - 06.2016
Sales Assitant
Ash
07.2010 - 11.2012
Store Manager
Zadig&Voltaire
8 2023 - Current
BA Fashion Design (Undergrad) -
Universitat Ramon Llull
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